Terms of Service

At Bubbly, we understand that our commitment to our customers must be clear from the outset.

In summary, these are our key terms and conditions:

• Our ordering process is clear and transparent - we communicate with you throughout the process to ensure you always know where your order is. If you need help during the purchase, just give us a call via WhatsApp (91 222 51 52);

• We strive for the quality of our content - we strive every day to provide the best products with all the necessary information so that you can buy at ease, without a doubt! If you need to use our content (images, descriptions) please ask in advance;

• We have a lot to improve and we welcome help! any complaint or suggestion can be sent to geral@bubblystore.pt. We guarantee a quick response. You can consult the complete terms and conditions in the paragraphs below.

Thanks for your trust.

Bubbly's Terms & Conditions

Introduction

This website is operated by "Bubbly, LDA", hereinafter referred to as Bubbly. Throughout the site, the themes "we" and "our" refer to Bubbly.

Please read our Terms & Conditions carefully before using our website. By accessing the website or any Bubbly content, the customer declares to know the terms and conditions of use, assuming therefore all the corresponding rights and obligations.

Buying process

1. Customer account - you can buy without an account. An account is optional and lets you track your orders.

2. Placing an Order - the items found on our website are available for order, and sometimes there may be breakages or errors in the indicated stock. If there are stock shortages, we will quickly contact you to find a solution.

3. Order Confirmation - your order is confirmed once payment is received, and we send you a confirmation email. If an item is unavailable, we let you know within 1 business day and refund that item immediately, or offer an alternative you may decline.

4. Shipping Confirmation - once shipped, you will receive the tracking number for your order.

Intellectual Property and Access

All content on this site (texts, brand and logos) is property of Bubbly.

The copying, reproduction, modification or dissemination of its content, including the extraction of text or images for other uses, may not be carried out without the prior written authorization of Bubbly. Bubbly allows free access, free of charge, to the site, with the aim of providing general information and information about the company and the work it develops.

Notwithstanding Bubbly's ongoing effort to ensure the quality of online content and services, the information provided is of a general nature and may eventually not be complete or up to date.

Nor does the content on this site replace the actions and recommendations of the brand to which your equipment belongs. Bubbly reserves the absolute right, not subject to justification, to suspend, change, add or remove portions of the contents of the website at any time and to restrict the use and accessibility of its website.

Use of the Service

The user is obliged to use this website in accordance with the Laws and Regulations applicable in Portugal, for this type of service. It is expressly prohibited to use this site for the practice of unlawful acts, whether of a civil, criminal or other nature, or the violation of any rights of others.

Changes to These Terms & Conditions

Bubbly may, at any time and without prior notice, change the conditions of the current Terms & Conditions, as well as the services it provides. The continued use of this site, after such changes, will constitute acceptance of such changes, not being acceptable to invoke your ignorance or non-acceptance of the changes.

Information on Products and Prices

The retail prices shown on our website are shown in euros. VAT is included in all quoted prices.

Bubbly reserves the right to change prices at any time.

In the event of a computer, manual, technical error, or of any other origin, which causes a change not foreseen by Bubbly in the retail price, Bubbly will inform the customer as soon as possible, having the same option to continue with the order (and pay the difference) or cancel it (and be fully refunded).

Discounts and promotions

Unless the offer says otherwise, discounts and codes cannot be combined: only one applies at checkout. Each promotion states its conditions and dates next to the offer.

Welcome discount (code BUBBLY10): 10% off products in the online store, once per customer (by email). It does not apply to Archive items or services (helium filling, set-ups). It cannot be combined with other discounts, including the Party kit discount. Not exchangeable for cash.

Party kit: automatic 5% discount from 10 eligible items, under the conditions shown on the kits page. Not combinable with discount codes.

Free shipping: online orders delivered to mainland Portugal from €49 in products, after discounts. Does not apply to the Azores and Madeira, to store-pickup-only products (helium tanks) or to the delivery of balloon arrangements or helium-filled balloon bouquets in the Porto area. Details in the shipping policy.

Complaints, comments and suggestions

Bubbly undertakes to respond and deal with its customers' complaints and suggestions as quickly as possible.

Questions, complaints, doubts or comments can be submitted to Bubbly, by email or by calling 91 222 51 52.

You can also file a complaint in the Electronic Complaints Book.

Online Dispute Resolution

Pursuant to Article 18 of Law No. 144/2015, of September 8, the European Union has created a website which supports consumers in submitting their complaints about any dispute in which they are involved.

Bubbly provides all the information so that you can exercise your right to complain to an official entity, third party and impartial to the process, (dispute resolution entity) that will help you resolve the dispute in question.

If you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access the official website (here) and present your complaint. Alternative dispute resolution is also possible through any of the centers in the national consumer arbitration network (contacts available here).

Links to other websites

Bubbly's website may contain links to other websites over which it has no control, nor is it responsible for their content. The inclusion of links to other websites is done solely as an informative reference and without any type of opinion on the contents, owners, services or products offered. Bubbly reserves the right to demand the removal of any comment that it deems less appropriate, and this criterion is solely your responsibility.