Shipping policy
Shipping and delivery
Where we ship: mainland Portugal, the Azores and Madeira. For shipping outside Portugal, contact us on WhatsApp (+351 912 225 152) or at geral@bubblystore.pt.
Delivery times
Orders paid on business days by 11am ship the same day. Later orders ship the next business day. Orders placed at the weekend or on a public holiday ship the next business day.
In mainland Portugal, delivery usually takes 24 to 48 business hours after dispatch. To the Azores and Madeira, around 5 business days.
If an item in your order is out of stock, we let you know within 1 business day and offer an alternative or refund that item.
Shipping to mainland Portugal
- Pickup point: €4.90
- Home delivery: €5.90 (up to 0.99 kg), €6.90 (1 to 4.99 kg), €7.90 (5 to 20 kg)
- Free shipping from €49 in products, after discounts
Free shipping applies to online orders delivered to mainland Portugal. Does not apply to the Azores and Madeira, to store-pickup-only products (helium tanks) or to the delivery of balloon arrangements or helium-filled balloon bouquets in the Porto area. The threshold may change: the one shown on the site at the time of the order always applies.
Shipping to the Azores and Madeira (CTT registered mail)
- Up to 2 kg: €8.90
- 2 to 5 kg: €25.50
- 5 to 10 kg: €34.50
In-store pickup (free)
You can collect your order at the Bubbly store in Porto (Rua da Alegria, 2123). We email you when it is ready, usually within 24 hours. Helium tanks are pickup only.
Helium balloons
Helium filling is done in store and arranged via WhatsApp. Filled balloons can be collected in store or delivered in the Porto area at an extra cost, not covered by free shipping.
Tracking and delivery issues
When your order ships, we email you the tracking number. Orders ship with CTT or DPD.
If your order arrives damaged or incomplete, contact us by email or WhatsApp, ideally with photos, and we will resend or refund.
The prices and times on this page are those in force at the time of the order.